Cancel yourself, in seconds
Dashboard → Plans → cancel subscription. No approval, no phone call. Your plan stays fully usable until the end of the period you have already paid for.
1. Scope
This policy explains how a Boostolog subscription is cancelled, when the cancellation takes effect, under which circumstances a refund is and is not made, and how an account is deleted. This policy is complementary to the Distance Sales Agreement and the Terms of Use. In the event of any conflict, the mandatory provisions of the applicable consumer legislation shall prevail.
2. How to Cancel Your Subscription
You can cancel your subscription yourself at any time, without giving a reason and without paying any penalty: 1. Log in to your account 2. Open Dashboard → Plans 3. Select the cancel subscription option and confirm No approval from us, no phone call and no e-mail exchange is required. If you have any difficulty, write to destek@boostolog.com and we will process the cancellation on your behalf.
3. When Does Cancellation Take Effect?
Cancellation takes effect AT THE END OF THE CURRENT PAID PERIOD; it does not cut off access instantly. • You continue to use every feature of your plan, with full quotas, until the end of the period you have already paid for. • At the end of that period the subscription is not renewed and no further charge is taken. • On a monthly plan the period end is the next billing date; on an annual plan it is the end of the twelve-month term. Automatic renewal stops the moment you cancel. If you cancel your monthly plan on day 3 of the period, you continue to use the service until the end of that month.
4. Refund Policy
4.1 As a rule, payments are not refunded. Boostolog is a digital service and, once payment is approved, it is activated instantly and performed in an electronic environment. Pursuant to Article 15/1-(ğ) of the Turkish Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantaneously in an electronic environment where the consumer has given prior consent and accepted the notice regarding the loss of that right. For this reason, amounts already paid for the current period are not refunded; cancellation prevents charges for FUTURE periods. 4.2 Exception — automatic credit return on failed AI generations If an AI image or video job cannot be produced for technical reasons, the credits actually charged for that job are AUTOMATICALLY returned to your account balance. This is not a manual process and requires no application: when every job in a batch has failed, the system atomically restores the charged credits to your balance and records the transaction in your credit history as "refund". Please note: • The return is made in CREDITS to your account balance, not as a monetary refund to your card. • If the generation was covered by your plan quota rather than paid credits, there is nothing to charge back and therefore nothing to return; your plan quota is not consumed either. • If some jobs in the batch succeeded, only a partially failed batch has occurred and no return is made for the successful outputs. 4.3 Mandatory statutory provisions are reserved The mandatory provisions of Turkish Law No. 6502 on Consumer Protection are reserved for consumers resident in the Republic of Türkiye. In cases where the service cannot be provided at all, refund claims are evaluated within the framework of the legislation.
5. Switching Plans
You can upgrade or downgrade your plan at any time from Dashboard → Plans. • When upgrading, the new plan and its quotas take effect immediately. • When downgrading, the change takes effect at the end of the current period; you continue to use your existing plan until then. • Purchased credit packs are not tied to the plan; they remain in your account and do not expire when you change plans.
6. Deleting Your Account
Deleting your account is a separate action from cancelling your subscription. If you delete your account, your subscription is also terminated. 1. Log in to your account 2. Open Dashboard → Settings → Danger Zone 3. Select "Delete Account" and complete the confirmation step Deletion is irreversible. Your personal data is permanently erased within 30 days; records that must be retained for statutory periods (e.g. payment and invoice records) are kept for their mandatory retention period as set out in the Privacy Policy and the KVKK Notice.
7. Support and Complaints
For any question or complaint regarding cancellation, refunds or your account: E-mail: destek@boostolog.com Seller: ZEVRINA ECOMMERCE SERVICES - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE (IFZA Licence No: 78768) Requests are answered within two business days at the latest. Consumers resident in the Republic of Türkiye may also apply to the Consumer Arbitration Committee or the Consumer Court at their own place of residence.
Still stuck?
Write to destek@boostolog.com — we will handle the cancellation for you.